Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
Take a highly visible role managing tier I suppliers where you will be responsible to manage and optimize supplier operations. Balancing aspects of supplier quality, service level performance, delivery, cost, lead-times, and risk mitigation, your approach to optimizing total value for a growing business will provide a huge impact on the client and member experience while contributing to the bottom line. The role will entail both creating new and optimizing current processes across multiple supplier sites that allow for unparalleled scale, flexibility and quality of output. You will have the opportunity to interact across multiple functions within the organization, primarily collaborating with teams like Marketing, Product, Finance, and Quality.
Essential Duties and Responsibilities
Drive long-term supplier management focused on delivering total value for the organization that balances quality, deliver, risk mitigation and cost elements.
Initiate and lead cost reduction programs to ensure the lowest possible total cost, including product cost, transportation cost, inventory cost, and cost of quality.
Additionally, identify opportunities that focus on quality, efficiencies, throughput improvements, scale and risk mitigation in consideration of industry, supply, and technology trends
Manage and ensure unimpeded operations
Resolve all operational and customer service problems related to tier I suppliers
Effective and proactive communication regarding status and availability of items
Proactively avoid any potential part shortages and quality problems which could affect production schedules, resolve any that do.
Institute programs to optimize schedule flexibility while minimizing excess inventory exposure
Formulate contingency plans to mitigate technical challenges, long lead times, and any potential supply issues
Lead supplier QBR processes, manage and report on KPI’s
Develop business proposals and lead RFX processes from creation through implementation as needed
Lead project team meetings, driving cross-functional communication and decision-making
Ensure alignment with internal and external stakeholders
Establish/improve relevant quality standards, SOP’s, and WI’s as needed
Maintain compliance with all company policies and procedures
Research and share industry category trends and best practices
Perform other related duties as assigned
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Qualifications Expected for Position
7-10 years of experience in procurement, sourcing, supplier management, or related supply chain functions, preferably in medical device, therapeutics, or similar regulated industry
5+ years of experience in supply chain managing in an ODM|CM environment
Demonstrated success establishing and negotiating domestic/international sourcing and contracts
Demonstrated ability to lead within a matrix organization and to manage multiple organizational interfaces and stakeholders
Excellent teamwork skills and proven aptitude to partner effectively with a wide range of stakeholders (i.e., colleagues, suppliers, and internal/external customers)
Experience with KPI’s, metrics, cost modeling and direct negotiation experience
Proven ability to flourish and produce within a fast-paced, sometimes ambiguous environment with changing priorities
Ability to work independently, prioritize and multi-task while maintaining a positive and collaborative attitude
Tenacious attention to detail and consistency
The ability and willingness to travel up to 15% of the time for business purposes and supplier relationship management
Bachelor's Degree
The above qualifications, knowledge, experience, and/or background are expected but not required for this role.
Work Environment
☐ Office ☐ Remote ☒ Hybrid (Office & Remote)
Travel – ≤15%.
Travel percentage reflects an estimate and is subject to change dependent on business needs.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.
About Us
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Job Description Acknowledgment
This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.
The base salary range for this position is $130,000.00-$140,000.00. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.