Main Requirements

Logistics Operations

Ensure the transportation are timely managed and orders are delivered correctly to warehouse / any destinations.Liaise with freight forwarder/ local courier on outgoing/incoming shipments and responsible for all custom clearance documentations.Own the transportation & customs clearance performance metrics.Investigate, analyze the deviations and identify actions / measures to close the gap and make the continuous improvement.

Warehouse Operations

Coordinate and arrange with 3PL for all customer orders for delivery or pickup according to schedule in a timely manner. Ensuring 3PL arrange goods with proper label, pack/wrap in safe manner for transportation.Ensure 3PL properly inspect/check contents of all incoming shipments against supplier’s invoices, packing lists or delivery note.Manage and handle return goods process (excess or defective) from customers to factories / suppliers.Conduct monthly cycle count and annual inventory stock count to maintain accuracy in inventory. Regularly check on Warehouse Standards & Quality are maintained.Own the warehouse performance metrics. Investigate, analyze the deviations, and identify actions / measures to close the gap and make the continuous improvement.

Order-to-Cash (O2C)

Process of customer orders in SAP upon receipt via different channels / platforms.Check open order and backlog reports daily to ensure timely processing of customer orders.Issue Purchase Orders / manage Cross-Company Purchase (CCP) to factories / suppliers.Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services and information to customers. Ensure billings are done and mail/email to customers on a timely manner.Monitor open purchase orders / inbound deliveries from factories and suppliers.Preparation of documents (Invoices / Delivery Notes) for scheduled deliveries.Process orders efficiently and with quality from receipt of orders from customers/sales team to delivery of goods.

Customer Service

Answer queries from sales and customers on stock and shipment of orders.Provide professional & high-quality phone call & email support to internal and external stakeholders on a timely basis.Manage and escalate customer expectations, resolve customer satisfaction issues.

Education and Experience

Diploma and/or Degree in Business Administration / Supply Chain / Logistics or related fields.At least 3 to 5 years of relevant experience in Order Fulfilment / Supply Chain.

Job skills

Possess good customer service and communication skills.Meticulous, process-driven to ensure key processes are abiding to regulatory and audit requirements.Excellent organizational and multitasking skills.A team player with high level of dedication.Ability to work efficiently in a pressurized environment with good work ethic.Good interpersonal skills.

Technical skills

Proficiency in SAP / Excel Marco & PowerPoint Skills.Knowledge in CRM will be an added advantage.Knowledge in SharePoint will be an added advantage.

Your ZEISS Recruiting Team:

Astrid Annissa Sastaviyana, Yosseano Kuncahyo