Supply Operations & Customer Service Manager
Syngenta
Role purpose
Oversee and manage Syngenta's overall supply chain and logistics strategy and operations for in Singapore operations to maximize process efficiency & productivity while maintaining high HSEQ standardsCoordinate all the regional logistics operations inbound and outbound of Singapore:International logistics activities – transport planning and execution for active ingredients, coformulations to the FFP sites, collaborating with 3PL, 4PL providers; freight invoicingThe management all the flows and activities at the SG bonded warehouse (distribution center at Bertchi provider), SPS consignment warehouse, and FFP site warehouse (Asiatic toller) - products flow, stock transfer activities, relabeling, delivery managementInbound and outbound process management: flows from China & Europe to Asia, India, AME(new flow)Reverse logistics and samples managementstransfer of goods between sites (from Asiatic/SG bonded warehouse to SYN FFP sites), reverse logistic,Customer service operations for SPS business in Singapore and Indend sales in HongKong: delivery of goods to customers on time, in full, with the right quality and at the optimum costCustoms and foreign duties management for all the flows through Singapore operationsAccount for planning & management of local inventory (incl. slow no moving stock) and support implementation of allocations with local partners (Asiatic toller, RM suppliers and Bertchi 3rd party warehouse)
Accountabilities
Coordinate all the regional logistics operations inbound and outbound of Singapore:International logistics activities – transport planning and execution for active ingredients, coformulations to the FFP sites, collaborating with 3PL, 4PL providers; freight invoicingThe management all the flows and activities at the SG bonded warehouse (distribution center at Bertchi provider), SPS consignment warehouse, and FFP site warehouse (Asitatic toller) - products flow, stock transfer activities, relabeling, delivery managementInbound and outbound process management: flows from China & Europe to Asia, India, AME(new flow)Reverse logistics and samples managementstransfer of goods between sites (from Astiatic/SG bonded warehouse to SYN FFP sites), reverse logistic,Customer service operations for SPS business in Singapore and Indend sales in HongKong: delivery of goods to customers on time, in full, with the right quality and at the optimum costSupport import and export operations: work with cross-functional teams to gather, analyze, report and apply and administrate COO in line with customs and government agency regulationsKey contact person for Singapore Customs related import/export and other government authorities related to logistics operations and documentation (incl. FTA application and documentation)Collaborate with local sales representatives to support delivery plans, across sites and to final customers, finding the right balance between customer requirements and costsAct as escalation point for customers, transport providers, warehouses, and production sites to follow-up on deliveries and to evaluate and resolve complaints related to logistic services. Report and follow-up the resolution of complaints and non-conformities in relevant toolsEnsure stock management processes are in place in relevant warehouses, participating in periodic reconciliation processes, preparing, and running the physical inventory count for 3 warehouses (bonded warehouse, SPS consignment, Asiatic toller) and organizing destruction services when required. Timely inform about capacity shortages and manage corrective actionsMonitor performance of transport providers and warehouses, ensuring compliance with regulations and certifications, addressing deviations versus agreed service levels, proposing, and driving the implementation of improvements. Collaborate with HSE to run periodic audits to internal and third-party sites and providersEnsure, in area of responsibility, Syngenta's full compliance with the applicable legal and regulatory framework as well as Syngenta's own legal and ethical, HSE, corporate security, risk management and corporate governance standardsManage Logistic expense inline with Logistic Budget annually, monthly Logistic cost tracking report, latest Outlook cost estimation and Budget Y+1 build plan submissionImprove processes for planning, receiving, storing, shipping, and delivering products to meet customer needs, developing strategies for reducing operating costs while maintaining high quality standards for products and services offered
Control substance license holder - represent Syngenta with Singapore government authorities for all queries related to import & export of (dangerous) goods as well as licenses and audits;
Qualifications
Critical Knowledge (Education/ Development expected for job)
5-10 years professional experience in supply chain operations (planning, logistics, import/export, customs operations)Good knowledge of logistics and planning processes (warehousing, customs, order mgmt., customer service)Good command of SAP SD/MM and MS Office (particularly MS Excel)Knowledge and exposure to Singapore customs clearance process, HS classification and Free Trade AgreementsAbility to manage information from various internal and external stakeholdersSense of urgency and customer facing with balanced sense of prioritiesDiploma / university degree with major in commercial business, international trade or engineeringEnd to end thinking and customer focusCertification on transport regulations related to dangerous goods would be an advantageProficient in English, any additional language is a plusWilling to work in a complex and cross-functional business environmentCritical Success Factors and Key Challenges
At least 5 years working experience in a sizeable organizationUnderstanding of customs and trade operations (e.g. HS code mgmt., customs valuation, country of origin determination, customs broker mgmt.)Be an operational, hands-on person with the ability to lead oneself and collaborate across various functionsBe decisive and quick-thinking with an ability to gather the details as part of an escalation processHave strong analytics acumen, energy, drive and persistenceHave excellent communication skills and ability to work with multiple teams / functionsCan lead through collaboration, interaction and influencingWL - 4B
Additional Information
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, colour, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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