Summary IOWA ARMY NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION This position is restricted to current Military members of the Iowa Army National Guard. LOCATION: USPFO SS Div, Johnston, IA Responsibilities As a SUPPLY TECHNICIAN, GS-2005-7 your duties are below. Serves as the point of contact for customers with supply and service problems. Identifies and resolves customer complaints such as lost shipments, issue shortages, back orders on priority requisitions, erroneously canceled requisitions, excessive order shipment times, warehouse refusals, etc. Researches such areas as document flow and control, report accuracy, funds utilization, priority management and regulatory compliance. Provides input to supervisors and program managers to correct procedural problems on automation and improve overall operations. Follows up to ensure issues have been resolved to the satisfaction of the customers and supervisor. Analyzes customer complaints for trends or evidence of systemic problems. Recommends corrective action and/or advises the Supply System Analyst of problems requiring in depth systematic analysis. Notifies supervisor of persistent violations of standard procedures. Makes regular contact and visits with other USPFO activities, maintenance activities, supported units, inventory control points, supply activities from other states, and higher headquarters together information and resolve supply problems. Supports mobilization mission of logistical support for units mobilizing for federal missions. Performs other related duties as assigned. D0889 Requirements Conditions of Employment NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires military membership in a compatible military assignment in the Iowa Army National Guard. Selectee will be required to wear the military uniform. Acceptance of this excepted position constitutes concurrence with these requirements as a condition of employment. APPLICATION MATERIALS MUST BE RECEIVED BY 03/07/2025 . FAILURE TO PROVIDE COMPLETE INFORMATION MAY RESULT IN YOUR NOT RECEIVING CONSIDERATION FOR THIS POSITION. Please refer to the Qualifications and Evaluations Section of this Announcement to understand the qualification requirements, and the How to Apply Section for detailed instruction on applying. SECURITY CLEARANCE REQUIREMENT: Employment is subject to attaining and maintaining a clearance as required by this position. If the selectee does not possess the applicable security clearance when hired, application must be made within 30 days of the start date. Failure to make application for the required security clearance will result in termination of employment. Failure to complete prescribed courses may be cause for reassignment or termination of FTS. Military Rank Requirements: ENLISTED (E-7 to E-4) Qualifications In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the minimum/specialized experience needed for the position in their resume will not be referred for consideration. MINIMUM REQUIREMENTS: Experience performing clerical or technical supply support work necessary to ensure the effective operation of ongoing supply activities. Work is performed in a wide range of systematized supply operations, such as performing administrative functions in inventory, storage, cataloging, receipt, and control processes. SPECIALIZED EXPERIENCE REQUIREMENTS: GS-2005-7: Must have experience in the following: 1-year specialized experience equivalent to at least the next lower grade. Knowledge of governing supply regulations, policies, procedures, and instructions applicable to the specific assignment. Experience conducting searches for required information; reconstruct records for supply transactions; and/or provide supply operations support for activities involving specialized or unique supplies, equipment, and parts. Experience performing various aspects of supply specialist work based on practical knowledge of standard procedures, where assignments include individual case problems related to segments in one or more major areas of supply management. Experience which required person-to-person contacts to convey information and ability to compile reports, letters, memoranda, etc. Education Substitution of Education for Specialized Experience - To receive credit for education, you must provide college transcripts to support your educational claims. Additional Information ENLISTMENT CASH BONUSES: Acceptance of a technician position may affect any bonus and/or educational assistance that may be applicable. Please contact your Education Office prior to accepting a position with the Iowa Army National Guard. Participation in direct deposit is mandatory. If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).