Must have:

VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES. Good knowledge of Windows & Mac OS. Experience managing Active Directory accounts. Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues. Minimum 1 year of experience working in technical support supporting global customers. Must be willing to work in US Shifts.

Good to have:

Preferred neutral accent. Call handling skills (proper escalation & ownership of call etc). Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/VMWare/Exchange Online/Network.

 

Career Level - IC0