NVR is looking for a talented Support Analyst to work onsite in Reston, VA.  Join our industry leading technology organization and be a part of making someone’s dream home a reality!

NVR’s technology teams thrive on providing multiple business lines with the tools and cutting-edge technologies that support NVR’s mission to create a better living experience for our customers. Join NVR Technology and be a part of a collaborative team that welcomes innovation, encourages continuous learning, and helps you achieve your career goals.

Summary

As a Support Analyst, you will provide Tier 2 technical and business process support to end users and team members on application issues. Excellent problem-solving skills are essential for diagnosing, evaluating, and resolving complex problems. The team will rely on your research and investigation skills to address recurring issues and provide documentation and recommendations for improvements.

Your communication skills and ability to translate technical language into non-technical explanations will enable you to assist end users with both technical and business process changes, facilitating user adoption. Understanding the user and customer experience will help the team prioritize work, adjust business processes, and develop solutions that enhance the overall experience.

Primary Responsibilities

Respond to escalated tickets, engaging with end users to troubleshoot and resolve issues promptly. Collaborate with Product, QA, and development teams to identify and resolve bugs. Develop a strong understanding of customer and employee needs, as well as the business vision and strategy. Investigate and identify the root causes of recurring issues. Work with Product teams to understand use cases, define needs and success criteria, and support user adoption, employee experience, and customer experience. Document tickets and customer interactions in Jira for tracking and reporting.

Qualifications   

Experience writing database queries with SQL or similar scripting language is a plus. 1-2 years of experience working in an IT Support capacity, or other similar customer-facing technical support role. Strong written and verbal communication skills for interacting with both technical and non-technical audiences. Strong analytic and problem-solving skills Strong planning, organization, and collaboration skills

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

View more about our exceptional culture and comprehensive benefits at .

We are an Equal Opportunity Employer.
Drug Testing and Credit Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

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