Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Provides relevant management information to senior managersManage the internal Acturis helpdesk, providing support ensuring that items are logged and resolved in a timely, priority-based mannerEnsure users are kept up to date throughout the duration of their queriesMaintain the helpdesk log and chase up outstanding items, as appropriateEscalate queries and issues to line manager, as appropriateMaintain accurate system configuration records, in line with changes madeHandle all user queries raised via any channelIdentify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for ActurisCreate user-friendly guides and knowledge articles.Provide training to Super Users, as and when requiredCreate and process test scripts to support UAT testing for new features or documentsGather feedback and development suggestions from users and feedback to ActurisShare knowledge on best practice hints & tips with super users Help train other team members in Acturis

PERSON SPECIFICATION:

Knowledge/Experience

Technical

3+ years Acturis experience essential2+ years of customer facing experienceExperience in a similar support or systems administration role desired.Understanding of the organisation and the sector it operates in.Knowledge of other insurance systems desirableUnderstanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA & TCF desirable.

Skills/Behaviours

Excellent communication skills (written and verbal)Ability to translate technical requirements to the businessAccuracy and attention to detail.Ability to process work quickly and efficiently.Ability to prioritise work and meet deadlines.Strong negotiation skillsConfident dealing with varying levels of stakeholdersExcellent skills in MS Office ProductsHelp develop other Team members

Qualifications

Qualified to GCSE standard (English, Mathematics, Computer Studies)

Additional Information

A valid, clean driving licence and a willingness to travelFlexible working hours, subject to business needs

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent