Job Summary

We are seeking a hard-working and experienced Support Analyst with expertise in .NET, Vue.Js, SQL Server, and PL/SQL to join our team. The Support Analyst will be responsible for providing exceptional 24x5 technical support to internal and external customers, ensuring the smooth operation of our digital tools and applications. You must have strong problem-solving skills, a deep understanding of the full application stack, and the ability to analyze and recreate issues. Additionally, you should have experience in working with different support teams, handling support tickets, and root cause analysis.

In this Role, Your Responsibilities Will Be:

Provide 24x5 follow-the-sun technical support for internal and external customers Handle and resolve support tickets efficiently, ensuring customer satisfaction Provide Tier 1 and Tier 2 technical support, escalating issues as necessary to the appropriate support teams Collaborate with other internal support teams to handle and resolve customer issues Develop a thorough understanding of the full application stack, including end-to-end connectivity and integration points with ERP and other edge applications Analyze and recreate issues to resolve root causes and recommend solutions Maintain a comprehensive knowledge of UX best practices and ensure that customers have seamless interactions with our digital tools Identify and implement continuous improvements, streamlining support processes and enhancing the overall customer experience

Who You Are:

You show a tremendous amount of initiative in tough situations; are exceptional at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that allocate resources precisely. You pursue everything with energy, drive, and the need to finish.

For This Role, You Will Need:

Proactive and self-motivated, with a willingness to learn and continuously improve. 3+ years of experience in technical support, with specific expertise in .NET, Vue.Js, SQL Server, and PL/SQL Comprehensive understanding of the full application stack, including end-to-end connectivity and integration points Familiarity with UX standard methodologies and an ability to ensure an exceptional digital experience for customers Experience with root cause analysis and issue resolution Superb communication and customer service skills, with a solid focus on maintaining customer satisfaction Ability to work well independently and as part of a team, adapting to changing priorities and managing multiple tasks concurrently Experience using support ticket management systems. Familiarity with Agile methodology and standard processes.

Preferred Qualifications that set you apart:

Bachelor's degree in Information Technology, Computer Science, or a related field Strong problem-solving abilities and excellent analytical skills

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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