Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

In this very versatile position in Global Customer Support, you join a team responsible to provide advanced troubleshooting and support, as well as training, and documentation to regional centers and to our affiliates worldwide. You consistently work with cross-functional teams, and participate in feature and design reviews. You help to create a bridge between the needs of our customers and affiliates, and our global stakeholders.

As a Support & Training Specialist you will be a technical expert on our Coagulation Portfolio. 

Your main tasks would include:

Create, review and maintain Application/Operator training content and methodology for job-oriented trainings on Coagulation systems. Conduct trainings and support trainings for first level support, regional trainers and global staff to support end customers.Provide 2nd level support for country/regional service professionals in order to minimize system down times at customer sites, allowing for a fast workaround or solution.Provide on-site support for local and regional service activities to ensure success in troubleshooting workflow and applications, as well as first installations and updates.Contribute to the knowledge transfer from R&D to the team, as well as to service and country / regional support representatives.Write, maintain, review and publish service related documentation and other support documents.

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

To be successful in this role the following qualifications / traits are preferred:

Academic degree in science, engineering, or related field is preferredSeveral years of work experience in the area of medical technology in either product support, manufacturing, Research & Development or equivalent experienceInterdisciplinary orientation with the ability to work on Application, Clinical/Medical, Hardware/Software issuesExperience / knowledge of Coagulation/Hemostasis Biology/Systems is a plusCertified trainer or related experience is a plusStrong interpersonal and stakeholder management skills, including a customer focused approach, and highly effective teamwork and collaboration skillsStrong analytical skills to resolve issuesAbility to explain complex technical concepts in an understandable mannerStrong intercultural competencies, and excellent communication skillsFluent in English, oral and writtenWillingness to travel up to 20% of the timeLocation: Sant Cugat, Barcelona

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.