Job Description Insight Global is looking to hire a Support Center Rep for one of our largest clients in North Canton, OH. As a Support Center Rep, you will be the main point of contact between a customer and the IT department. You will be responsible for answering customers questions via help desk tickets or phone calls, helping customers set up their computer systems and diagnosing customers computer issues, application issues, or even connectivity issues. The ideal candidate will have experience in IT and are proficient in troubleshooting. Basic knowledge of coding is highly desired. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 1+ year of IT experience - Knowledge of Windows desktop operating systems & Office suite, Citrix, VPN access, printer & copier configuration - Basic troubleshooting experience - Ability to effectively communicate issues, concepts, and solutions to all levels of the organization, including clients both internal and external, executive leadership, and the business. - Knowledge / exposure to coding - Help desk experience - PowerShell and SQL - Experience with Active Directory null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.