At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at MonarchYou deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:This Opportunity:The primary responsibility of the Support Coordinator is to provide support to program supervisors, administrative staff, Direct Support Professionals and the individuals that are supported by the agency. This job provides leadership for Direct Support Staff in mentoring and growing their skills and provides support in planning, coordinating, scheduling and directing the day-to-day functions of assigned programs that will enhance the quality of life through services that enable individuals to achieve their personal dreams and goals within their community.What You'll Do:• Provide leadership, direction, mentoring and supervision (in the absence of immediate supervisor) to assigned personnel including floaters and substitute staff.
• Maintain staffing schedules that meet the ratios required for service provision. Position will be a fill-in staff as required.
• Support staff to ensure person-centered and positive approach strategies are being used to support individuals receiving services.
• Identify methods whereby services can be provided utilizing existing community resources wherever possible.
• Work in a cooperative manner with involved professionals to ensure that program plans are implemented and documented properly and updated in a timely fashion.
• Serve as a resource for person served on community agencies, services, and supports that can meet identified needs or goals.
• Attend and actively participate in meetings and trainings as required. Maintain current certification in all required training as outlined by agency policy and/or state and federal guidelines.
• Continually assess each person receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement.
• Ensure that all required paperwork/documentation and reports are completed by DSP. Report any concerns to professionals or supervisor.
• Assist in maintaining the records of the individuals supported.
• Supervise and monitor housekeeping staff where appropriate.
• Monitor performance and implementation of assigned responsibilities by being present when day-to-day activities are taking place.
• Ensure that the rights of each person receiving services are protected and promoted at all times.
• Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates.
• Maintain a safe working environment for employees and people receiving services by practicing safety procedures in the community and on the job.
• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Travel and driving may be required.
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.