Support Client and Division IT Resources to resolve interface related issues. Troubleshoots and resolves complex software and infrastructure problems. Drive collaboration with network services, software systems engineering, and applications development to identify issue root causes and restore service. Simulates or recreates user problems to restore operating facilities. Recommends systems modifications to reduce/mitigate user problems. Escalate complex (Tier 3) technical issues to the Interface Development/Engineering level and less complex (Tier 1) technical issues to the Division IT level, when necessary. Resolution monitoring and follow up for architecture changes/upgrades. Escalate to Client Connectivity and Division leadership via notifications/alerts when issue scope presents business risk. Support responsibilities may extend to nights and/or weekends. Manage Support Ticket assignments and updates. **REQUIREMENTS** Technical + Current or previous Labcorp experience preferred + Cloverleaf application stack knowledge and navigation required to triage and identify system issue root causes, including network infrastructure and LCLS integration requirements + VPN, MQ, LK Transfer installation/troubleshooting, Sterling Integrator (SI) secure connectivity platform navigation, and integration issue mitigation + Lab and EMR System Support knowledge + High aptitude with Healthcare EDI Standards, HL7 and HIPAA + Strong troubleshooting and analytical skills + Driven by initiative and strong work ethic + API Triage skills using Splunk, SOAP, and Postman + SQL Query and Oracle Database knowledge Administrative + Ability to relate professionally and respectfully with people + Rapid and accurate maintenance of Incident/Problem Tickets and system logs/records + Excellent verbal and written communication skills and organizational proficiency + Excellent time management skills with the ability to work independently + Proficient with use computerized databases, written and verbal communications + May be asked to train employees **EDUCATION** + B.S. Degree in Computer Science preferred with 3-5 years of experience **Application Window closes 3/1/2025** **Pay Range: $54,810 – 90,000 annual salary** All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.** **Labcorp is proud to be an Equal Opportunity Employer:** As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) . For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .