Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

We are seeking a highly skilled Support Engineer to provide advanced technical support for our data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills in data analysis and business intelligence solutions

Key job responsibilities
Key Responsibilities:
Support and optimize AI-powered support systems including automated ticket triage, virtual troubleshooting assistants, and intelligent monitoring tools
Monitor and maintain ML-enabled BI platform performance, like predictive pipeline monitoring and automated optimization systems
Investigate and resolve sophisticated problems with AI-augmented data pipelines
Collaborate with AI/ML, data engineering, and analytics teams to enhance automated solutions and intelligent support tools
Create and maintain AI-ready technical documentation using automated documentation systems
Provide guidance on AI-enablement best practices for report development and automation
Participate in on-call rotations with support from AI-powered incident management systems
Conduct ML-assisted root cause analysis for significant data incidents
Develop and implement AI-driven proactive measures to prevent recurring issues
Contribute to the improvement of automated BI support processes and AI-enabled procedures
Support the maintenance of knowledge graphs and intelligent data discovery systems
Assist in training and fine-tuning of AI models for support automation