About Rimini Street, Inc. 

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Position Summary 

The role of the Support Engineer, SAP - Utilities (IS-U) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global IS- U clients. The role of the Primary Support Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of all aspects of IS-U and SAP Logistics (to include Archiving, Credit worthiness, FERC and FICA reporting), experience are must haves for this role. 

 

Essential Duties & Responsibilities 

 Solve customer issues using methodical troubleshooting based on expert knowledge of SAP (IS-U) and Logistics and Logistics functionality and technology in complex ERP environments 

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience 

Provide remote-based functional support & training for all aspects of the functional and technical features of SAP (IS-U) and Logistics including extensive and in-depth knowledge of all aspects of SAP FERC reporting 

Support client customizations, sharing implementation and best practices advice 

Develop application break fixes for critical product defects 

Create scripts to identify, analyze and correct data issues 

Manage one or more key assigned accounts as a technical/functional advisor 

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity 

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours 

Collaborate with team members in a virtual team environment to extend field experience to different client situations 

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience  

 

Additional Duties & Responsibilities 

Other job-related duties and responsibilities may be assigned from time to time 

 

Education & Certification 

Bachelor’s degree in computer science or related field or equivalent experience 

SAP certification(s) preferred 

 

Experience 

5+ years relevant SAP experience particularly with all aspects of SAP Industry Solution  - Utilities (IS-U) and Logistics 

The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 5 years “hands on” implementation experience in the US and Canada with at least two full life-cycle implementations, and be intimately familiar with country-specific regulatory requirements 

5+ years direct support of application end-users in a corporate environment 

A track record of successful roles in several SAP implementation or upgrade projects 

Deep working knowledge and understanding of supporting business processes 

Analytical, logical problem resolution skills 

Knowledge of localizations: architecture, implementation, and key functionality 

Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application 

Knowledge of maintenance/patching mechanics and SAP architecture 

Demonstrable history solving complex problems across multiple modules 

 

Skills 

Superb trouble-shooting skills and tenacity in problem solving 

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients 

Strong knowledge of key application functionality, tables, and relationships 

Deep knowledge of SAP customization/extension methodologies 

Excellent development skills using SAP toolset 

Excellent interpersonal, presentation and communication skills – verbal & written 

Attention to detail and the ability to learn quickly 

Extreme focus on Client satisfaction 

Demonstrated ability to work independently and as part of a team 

Ability to work calmly and professionally in high pressure situations 

The ability to work remotely from a home-based office in a virtual environment 

 

Desired Qualifications 

The best candidates will have extensive knowledge of multiple SAP modules across releases (Enterprise Portal 5.x, 6.x, & 7.x, NW 2004s, ECC, NetWeaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology 

Knowledge of SAP Industry Solutions Public Sector would be an advantage 

Knowledge of any Country Specific Solutions would be an advantage 

A consulting background, while not mandatory, would be useful 

Experience with localizations and global implementations would be an advantage

Why Rimini Street?  

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.  

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.   

Rimini’s target pay for each position is available upon request during the applicant’s Interview process. 

Benefits for US employees include: 

Medical, Dental, and Vision insurance Disability insurance  Paid Parental Leave 401(k) program Generous Paid time off (PTO) 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.  

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:  

Company We dream big and innovate boldly.   Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.  Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  Community  We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. 

Accelerating Company Growth 

Nasdaq-listed under ticker symbol RMNI since October 2017  Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries  US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/   

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com  

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.