Our client, the Global Technology Leader is seeking a Support Engineer III to join their team. **Job Title:** Support Engineer III **Location:** Las Colinas, Redmond, or Charlotte - Hybrid **About the Role:** We are looking for a passionate and experienced Support Engineer to join our growing Cosmos DB customer support team. In this role, you will be responsible for providing exceptional technical support to a wide range of customers using Cosmos DB, a globally distributed NoSQL database service. You will troubleshoot complex customer issues, diagnose root causes, and critical issues. **Responsibilities:** Provide exceptional technical support to Azure customers using Cosmos DB. Troubleshoot complex customer issues related to Cosmos DB performance, scalability, and functionality. Analyze logs, diagnose root causes, and recommend solutions to customer problems. Collaborate with internal engineering teams to develop resolutions for complex and escalated issues. Document technical solutions and maintain a knowledge base for future reference. Stay up-to-date on the latest Cosmos DB features and functionality. Deliver exceptional customer service, exceeding expectations and building strong customer relationships. **Qualifications:** 3+ years of experience in a technical support role, preferably within the cloud computing or database administration space. Strong understanding of NoSQL databases and their concepts (e.g., schema design, data modeling, querying). Working experience with NoSQL Database like Cassandra , Mongo In-depth knowledge of Azure Cosmos DB, its architecture, and core functionalities. Experience troubleshooting and resolving complex technical issues. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience. Ability to work independently and as part of a team. A passion for technology and a desire to learn new things. Preferred Qualifications: Experience with other NoSQL databases (e.g., MongoDB, Cassandra) Experience working in a fast-paced, customer-focused environment. **What’s in it for me?** • This role provides the opportunity to provide support and troubleshooting for a variety of customers. • The teams are a really kind group of individuals to work with and have a variety of experiences with different tools and technologies. This role is great for knowledge sharing and technical skill growth. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.