About this opportunity:
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will do:
Handle customer issues as dedicated support, 24x7 based on rosterLead and resolve technical issues and conduct Root Cause AnalysisKnowledge ManagementHandle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodesDrive CSR review meetings with SDMPerform preventive maintenance.
The skills you bring:
Education: bachelor’s degree in engineeringMin years of experience: 5+ Years of experienceDomain experience:CS Core domain resource with hands-on experience of CS Core domains:CSCF, MTAS, SBG/BGFMSC-S, M-MGW, STP/IP-STPUDM domain CUDB, HSS-FE, HLR-FE, EIR-FEMobile Call flows and Protocols understanding.MAP, SCCP, SIP, Diameter and LDAP protocols handlingTroubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.MOP preparation with impact analysis and execution.Understanding of Cloud/Virtualization concepts and VNF/CNF ManagementTeam Collaboration.Delivering results & meeting customer expectationsPresentation & communication skills