About this opportunity:

Are you a highly detailed person who’s not afraid of digging into the data and problem solving? Do you love the border between development and product? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment! Design your future at Ericsson!

What you will do:

· Perform trouble shooting on Customer reported OSS/Expert Analytics/Orchestration CSRs

· Deliver Remedy/Resolution and analysis for M-OSS and Service management (SVM) domains (ENM, Eniq, EEA, EO, EVNFM, ECDE, END, TMA, CENX, SON, EIC are some examples)

· Handle Software Update Management (SUM) when required

· Participate on Integration projects for M-OSS and SVM products

· Provide solution level support to customers

· Be on call 24/7 on rotation basis to handle customer issues, partner concerns and/or Emergencies

· Be willing to travel to Customer sites on need basis for local support activities

· Work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis, etc

· Assist other new team members in mentoring & knowledge sharing

· Work Effectively in a team to solve complex issue

The skills you bring:

· Bachelor of Science/Engineering or equivalent experience

· Technical knowledge on M-OSS and/or SVM domain nodes

· Extensive experiences on support services and operations

· Unix/ Solaris or Linux Administration experience

· Administration of object, relational and distributed databases (Oracle, Sybase, Neo4j or similar)

· HW support Experience HP, Dell, Cisco or similar

· TCP/IP Networks troubleshooting experience

· Hands on experience on virtualized & Cloud-Native environments (Kubernetes, Openstack, Dockers, etc)

· Scripting Knowledge (Bash, SQL, Python or others)

· Skills on Veritas, JBOSS, VMware is an asset.

· Excellent ability to expertly represent Ericsson in customer environment

· Consistent track record to work and to make decisions independently and under time pressure

· Be able to articulate technical issues in concise and understandable manner

· Excellent Collaboration Skills

· Superb Communication Skills

· Coaching & Mentoring Skills

· Willingness to travel on short notice

· Self-learning capabilities.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Mexico (MX) || Mexico City

Req ID: 758736