This is more than a support role. This is your entry point into a fast-paced software company with a clear path to level up—whether into product, engineering, customer success, or leadership. You'll work alongside a team that cares deeply about your development, in a culture designed to push you, coach you, and promote you faster than anywhere else. What You’ll Do + Be the first line of help for our customers—resolving issues, answering questions, and making sure they get value from our products + Provide Tier 1 support via email, chat, and a web-based ticketing system + Communicate clearly and compassionately while managing multiple priorities + Collaborate with other support and technical teams to escalate and resolve complex cases + Document customer issues thoroughly to support ongoing improvements What We’re Looking For You don’t need years of experience—just the mindset and motivation to grow. We’ll teach you the rest. You're a great fit if you: + Are a strong communicator—both spoken and written + Stay organized and thrive on juggling multiple tasks + Love solving problems and helping others succeed + Are curious, humble, and eager to learn + Want to build a long-term career in software Location: Tampa, FL In office requirement: 3 days a week While we offer flexibility, this role includes an expectation of being onsite three days a week in our Tampa office to support team alignment and cross-functional collaboration.