At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

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Support Engineer I

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Why We Have This Role

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Our team is a collection of extremely passionate support engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.

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How You’ll Find Success

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As a Support Engineer I at Qualtrics, you will be working with customer support as a part of the engineering team to address issues reported by customers and help them realize the full potential of the system.

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How You’ll Grow

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Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilizing cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.

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Things You’ll Do

\n\nTriage and analyze customer reported issues\nInvestigate application code and application logs to identify root causes\nImplement fixes or provide necessary information to application engineers\nDesign and implement tools and reports that will speed up the resolution\nUse existing tools and reports\nCooperate with Engineering, Customer Success, Customer Support  and Product Management teams, both locally and internationally\nIdentify trends in application quality and performance\nImplement and monitor alerts based on quality and performance trends\n\n

What We’re Looking For On YourResume

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\n\nExperience in diagnosing customer production issues\nAbility to read code (like Java, Node, Go)\nAbility to read application logs\nFamiliarity with one of the scripting languages (Bash, Python, Perl or other)\nAbility to write SQL queries and execute common DB operations (extracts, mass delete etc)\nExperience building and/or managing software deployment pipelines (CI/CD)\nExcellent English communication skills, written and spoken\nAnalytical thinking\nProactive approach to issues and trends\n\n

What You Should Know About This Team

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With millions of responses per day and a goal to grow their data platform 10x over the next year, the Qualtrics engineers are tackling interesting challenges across the stack. As a team we'll build the next industry-leading XM Platform - helping every business to become more customer-centric. We will not only shape our product, but improve the direction of the companies that use our platform through our choices. Come help us change the world!

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Our Team’s Favorite Perks and Benefits

\n\nWe spend 10% of our time on individual engineering growth activities every quarter\nWe participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics\nFull time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.\nVariable allowances for wellness, meals, transportation, and more.\n\n

 

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The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range$78,000—$147,500 USD