**Support Engineer II** **Location** : This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. CareBridge is a provider of technology and services that assist payers and states in caring for patients receiving long-term support services. CareBridge’s services include electronic visit verification (EVV), data aggregation, 24/7-member support, and benefit management. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in East Nashville. As a **Support Engineer II** you will be an integral part of the Engineering and Product teams, helping provide support and troubleshooting of our internally developed applications. We are looking for an individual that loves to troubleshoot issues and dive into code but also enjoys interacting with end users (internal employees). Additionally, you will be part of the product release cycle assisting the team with feature development and testing. Carebridge runs on on a modern IoC (infrastructure as code) technology stack in AWS with a code base consisting of: ReactJS, MaterialUI, Elixir, Phoenix, Postgres and many others. **How you will make an impact:** + Be the face of Engineering by providing front-line support to users of internally built applications. + Work closely with end-users, product owners, and other developers on the engineering team to resolve end-user issues. + Coordinate troubleshooting and document known issues. + Develop fixes directly or work with other members of the Engineering team to help resolve issues. + Prioritize issues by P1 or less status. + Understand testing best practices and assist in testing of new features. + Troubleshoot data issues by creating ad-hoc queries. + Review PR's and provide Quality Assurance. + Develop new features. + Write correct and clean code with limited guidance while following best practices. + Partner with internal and/or external stakeholders to better understand business requirements. + Analyze and classify semi-complex change requests and identify and document possible system enhancements. + Participate in developing application scope and objectives and preparing functional and/or technical specifications. + Code and maintain semi-complex components of information systems. + Develop and perform system testing and fix defects identified during testing. + Participate in integrating activities with other IT departments for successful implementation and support of project efforts. + Develop a general understanding of how the work fits in to the larger project and identify problems or issues in requirements. + Provides on call support and monitors the system for semi-complex issues as needed. **Minimum Requirements:** Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 1 year experience on one platform; or any combination of education and experience, which would provide an equivalent background. **Preferred Skills, Capabilities, and Experiences:** + Experience with ReactJS, MaterialUI, Elixir, Phoenix, Postgres preferred. + Code Camp/School certification preferred. + Read and develop front/back-end code strongly preferred. + Understanding of git version control strongly preferred. + Experience with telehealth solutions including mobile applications and devices preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.