Why SoftwareOne? SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organizations transform their technology landscape, and optimize their technology investments, in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning! The role We are looking for L1/L2 Support Engineer for our office in Prague! Responsibilities: Provide technical support for issues related to Microsoft products such as Windows server OS, AD/AAD, Identity, Microsoft AZURE, Security, SIEM (Sentinel), Microsoft SQL Operate under a potential pressure to analyze and isolate problems which are directly affecting our customer client systems. Using your experience and technical knowledge you will identify a customer’s needs and resolve Incidents or Service Requests. Should a critical issue arise, your tier 2 peers will be there to assist you in resolving it. You will be working in a fast-paced environment supporting SoftwareOne customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which SoftwareOne offers services for. You will utilize your strong written communication skills to engage with customers via email and the IT Service Management tool. Your excellent spoken language skills will be used for communication with customers as the need arises; keeping them informed of incident progress, advising them of updates for Service Requests. The team which you work in provides support services passionate about Microsoft technologies across several platforms. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas. What we need to see from you Skills requirements: Desire to work in fast-paced, multifaceted environment Experience in a Service Desk environment is welcome (ServiceNow, JIRA) Being present and available to clients requiring technical assistance Ability to handle constantly advancing flow of traffic; remain productive during slow times, be able to multitask optimally during lively times, exercise patience and integrity during stressful situations. Individual that is highly motivated and hard-working. Excellent communications skills in English with the ability to manage ambitious conversations on a professional manner. Proficiency in Czech and/or Slovak Language Methodical approach to tackle Do you have a passion for technology and see cloud technologies as a challenge? Active listener and effective communicator Ability to prioritize and demonstrate dedicated effort in achieving goals Respond and analyze tickets using your subject matter knowledge of the product or service. Expert use of Microsoft Office Suite What we need to see from you: Maintain industry accreditation in Technology Services Practice area (Microsoft Windows server platform, Microsoft Azure, Microsoft SQL server) It is desirable if you have performed work within the relevant Practice area in a Managed Service capacity previously. Understands the implication of change though the implementation of technology to the business. Strong structural work methods, multitasking and time management skills. Good problem-solving skills Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.