As a Redfin Sales Support Manager, you'll build and manage an exceptional real estate customer service and sales team whose goal is to inspire customers to work with a local agent to buy or sell a home. Sales Advisors are often the first interaction a customer has with Redfin and play a critical role in helping Redfin win. Reporting to the Senior Sales Center Manager, you'll grow and develop your team, drive team performance, and act as an escalation point for issues. In addition, you'll build or maintain your expertise with Redfin tools, products, and services. 

This role is an opportunity to develop yourself as a real estate leader and people manager, shaping the future of Redfin service and what it means to deliver the best experience in real estate.

Day-to-day responsibilities:

Manage 1–2 teams of Sales Advisors, our inside sales professionals who connect potential customers with Redfin real estate agents 

Provide real estate guidance, customer service and sales coaching, and business expertise as needed

Onboard and train new team members on local business market characteristics and determine when new hires are ready to begin their workload

Shadow team members on the job to ensure best practices are being used and provide real-time troubleshooting for customer-related issues

Manage your team’s performance by using data and metrics to spot trends, weaknesses, and strengths among your team

Combine data/metrics with what you learn shadowing your team to identify and address issues 

Reinforce and hold your teams accountable to Redfin's current service offering

Conduct feedback sessions, check-in processes, performance improvement plans, and reviews with guidance from HR and your manager

Qualifications:

Active real estate license required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent

Experience in leading and developing a team preferred

Knowledge of real estate transactions preferred

Ability to build relationships with all levels of management, associates, industry peers, direct reports, and clients

Familiarity with using metrics and data to assess performance

Excellent written and oral communication skills

Ability to multitask, prioritize, and manage time appropriately

Willingness to jump in and learn new technology and systems; familiarity with Google Workspace is a plus

Compensation:

​​Competitive compensation package including a base salary, bonuses, stock and 401(k)

Travel required: 

Up to 10%; additional travel may be required

Industry-leading benefits, including:

Three weeks of paid vacation, plus paid parental leave, sick leave, and flex days

Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses

REALTOR association, MLS dues, and state license fees reimbursed

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $75,000.00 - 112,100.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, 12 paid holidays, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.