As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.
If you are a meticulous problem-solver who enjoys delving into data and finding solutions? Passionate about working at the crossroads of development and product? Ericsson offers an exceptional opportunity within a dynamic and collaborative technical environment.
Come, and be where it begins!
What you will do: Troubleshoot and resolve customer-reported Transport & IP issues as the Customer Solutions Responsible (CSR).Provide effective remedies, resolutions, and detailed analysis within the Transport & IP domain.Participate in a 24/7 on-call rotation to address escalations, customer issues, and emergencies.Travel to customer sites as needed to provide on-site support.Use Ericsson’s standard support tools (CSR, MHWEB, Metis, etc.) for efficient ticket management.
The skills you will bring: Bachelor of Science/Engineering degree or equivalent field of study.2+ years of technical experience in the Transport & IP domain and in support services/operations.Excellent customer-facing skills and the ability to represent Ericsson in a professional manner.Proven ability to work independently, make timely decisions, and articulate technical issues clearly.Strong collaboration and communication skills.Ability to travel on short notice.Knowledge of Extreme Switch and Juniper products, microwave radio systems, and cloud competence.Preferred Certifications:Extreme Certified ProfessionalJuniper Networks Certification (JNCIA)
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Toronto
Job details: Support Engineer
Job Stage: Job Stage 5
Primary Recruiter: Siham El Mellouki
Hiring Manager: Eduardo Portela