Oracle provides the world's most complete, open, and integrated business software and hardware systems.

The Oracle Digital Renewal Center (DRC) is one of the largest support groups in the Oracle Romania Organization and manages Oracle Support Service Contract Renewals for all of Europe.

What you will do:The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

Sell Support Service Contract Renewals for existing Oracle customers and partners Identify and close potential upselling opportunities Correctly identify customer requirements and needs Advise about support service offerings and their benefits Educate customers on e-business practices and contractual terms & conditions Respond to customer requests, queries, and complaints Ensure contracts are correct and related offers sent promptly Drives automation through the Oracle store and support renewal portal Interact with multiple departments in Oracle as required

Billing Arbitration & Retention:

Billing Arbitration (BAT):

Responsible for all credit and collections issues and requests for DRC customers' account Work proactively on DRC customers' accounts to resolve any credit and collection issues to ensure smooth activation of the support service once a PO is received from customers. Work closely with Collections and Credit teams and assist to resolve Customer invoice disputes, (CMRB) Credit Memo Rebills and Credit Hold issues.

Retention (RTT):

Works on risky accounts to avoid or minimize cancellation risks.  Educate customers of the value of the support service  Have a 360 view of the customer support activity and pipeline to better understand the account and identify any risks.  Work closely with other Lines of Business on shared accounts  Review previous cancellations to identify and win back opportunities.

Career Level - IC2