We are hiring Support Service Workers to support UPMC – Western Behavioral Health of the Alleghenies.

The Support Service Workers will provide services and other activities as designated in the Individual Support Plan (ISP). This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.

Responsibilities:

·           Follow the Values of Everyday Lives’ Policy.

·           Respond to individual’s strengths so as to enhance their growth and development and to help each person reach their maximum potential.

·           Responsible for Human Resource Compliance. Submit required HR documentation when due. Wear Identification badge.

·           Responsible for customer relations and customer satisfaction. Value customers by making serving individual’s a top priority. Communicate with Managing Employer in a courteous and timely manner. Report and document customer complaints under the direction of the Program Specialist. Establish and maintain customer relationship focus with all internal/external customers.

·           Report all safety problems and injuries appropriately.

·           Perform work in accordance with the approved Individual Support Plan (ISP) and Agency policies and procedures.

·           Participate in Agency committees as requested.

·           Demonstrate support of Agency mission and philosophy in delivery of services.

·           Attend required in-services, conferences and training programs.

·           Responsible for documentation of care provided and observations. Document care provided according to Agency procedures. Document and notify the Managing Employer and Program Specialist changes in the individual’s condition/environment and any problems. Complete Service Records and Location Sheets in accordance with Agency guidelines. Submit documentation within Agency defined timeframes.

·           Comply with established Agency requirements. Adhere to infection control principles and standards. Adhere to Agency quality control standards. Complete infection control surveillance survey as mandated. Complete education requirements. Comply with Agency safety standards.

·           Endeavor to achieve and maintain quality and customer satisfaction in the delivery of services to internal/external customers.

·           Maintain and protect support person, Managing Employer and Agency confidentiality.