Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

 

Acentra seeks a Support Services Coordinator to join our growing team.

Job Summary:

The Coordinator, Support Services, plays a pivotal role in providing comprehensive administrative and organizational support to various departments. With a keen focus on efficiency, this role extends support to assigned projects, departments, and areas, ensuring seamless administrative and clerical functions.

 

Job Responsibilities:

Effectively manages internal and external communications for Operations and assigned departments, including prompt response to phone calls, skillful drafting of responses, meticulous report preparation, and the development of clear step-by-step processes. Coordinates and facilitates cohesive activities within the department, fostering collaboration with other departments and ensuring seamless communication with external customers.  Takes responsibility for preparing and regularly updating Physician Consultant schedules, ensuring accuracy and efficiency. Assists in the processing of Physician Consultant timesheets, maintaining accuracy and timeliness in all related tasks.  Ensures correct, accurate, and prompt processing of all peer review referrals. Undertakes other duties as assigned, contributing to the overall efficiency and success of the team. Certify medical services that satisfy appropriate medical necessity criteria requirements and refer to physician peer review any services warranting review. Place incomplete cases in pending status for additional clinical information and track and suspend cases, as necessary. Provide courteous and prompt service to internal and external customers, prioritizing requests and assignments professionally to develop cooperative relationships and ensure customer confidentiality. Identify opportunities and recommend methods to improve service, work processes, and financial performance, including expense management. Assist in the implementation of quality improvement initiatives. Assist coworkers in completing tasks and assignments to ensure continuity of service, orient new coworkers, and actively support teamwork throughout the company. Coordinates appropriate activities within the department, to other departments, and with external customers. Managing all appeals. Scheduling all appeal hearings. Perform other duties as assigned.