At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Support Services Manager to join our team! This is a full time, benefits eligible position. ​ The expected compensation for this position is $61,000.00-$85,000.00 USD annually. Please note, this is a good faith estimate, and years of experience, education and internal equity are taken into account. The Support Services Manager oversees the Patient Transport, Greeters, Service Response Center, and Switchboard departments ensuring systems and standards equity for all automated systems. Education and Experience: College Degree, or equivalent experience preferred What It’s Like Working At CMH: We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. CMH offers a robust benefits package that includes: + Robust Paid Time Off (PTO) program + Medical plan with enhanced Tier 1 benefits provided within the CMH system. + Dental plan + Vision plan + Health Savings Account (HSA) + Basic Life insurance at no cost + Supplemental Life insurance + Long-term disability insurance + 401(k) or 403(b) retirement savings plans + Tuition IO partnership for student loan repayment assistance and tuition assistance + Family leave program for Parental Leaves + Comprehensive Wellness Program Essential Duties: + Interview, hire, and evaluate all team members + Prepare team schedules and redirect staff as necessary. + Responsible for ensuring adequate staffing levels are maintained in all service areas + Ensure the complete and proper training of all new team members. + Maintain employee timekeeping, attendance, and performance records. + Prepares and monitors budget, addressing variances in a timely manner + Ensures quality service and patient service standards while analyzing and creating new ways to improve existing processes in place + Develops performance reports highlighting areas for improvement in each department and ways to better support the organization and patients + Ability to adhere to and follow/exercise guidelines pertaining to HIPAA laws and the proper handling and maintaining of an environment where protected health information (PHI) is safeguarded. + Complies with all Central Maine Healthcare safety and risk management policies and procedures. + Reports all accidents and injuries in a timely manner. + Participates in regular safety meetings, safety training, and hazard assessments. + Attends training programs (classroom and virtual) as designated. + May maintain inventory, stock, and requisitions as well as complete assigned tasks from + management every day. + May perform other duties and responsibilities as assigned. + Work collaboratively with Human Resources and the System Director of Hospital Support Services to address concerns with employees as situations arise and when counseling or discipline is warranted. + If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application! AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community. Central Maine Healthcare System The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams. If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today! Diversity and Equal Employment Opportunity CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.