REQ12685 Support Specialist, Hotel Systems (Open)

POSITION SUMMARY:

The Support Specialist, Hotel Systems works as a part of the IT operations team to perform the project implementation and daily operations support of the Hotel and Non-Gaming Systems. This position will perform general system configuration, L2 Support, optimization of all Non-Gaming Systems and troubleshooting of the day to day operations. The candidate is expected to demonstrate technical lead, adaptability, and leadership.

PRIMARY RESPONSIBILITIES:

Provides 24x7 L2 IT Support to all Non-Gaming Systems for all Cyprus propertiesPerforms daily monitoring, analysis, and administration of the Non-Gaming SystemsAdministers and provides support to all Non-Gaming Systems including but not limited to: POS, PMS, CMS, CRMFollows and maintains standards and practices on documentation and operationPerforms hands-on trouble shooting, setup and configuration of Non-Gaming SystemsRegularly provides system status reportsCreates Manuals and SOPSTrains and educates L1 TechniciansPerform system administration and maintenance

QUALIFICATIONS:

Experience

2+ years of experience in Gaming/Hospitality environment with 2 years of system administration   Hospitality industry exposure is an advantage

Education:

Bachelor's Degree or equivalent relevant qualifications

Skills / Competencies

Good interpersonal skillsOutstanding ability to interact and communicate with all levels of end usersOutstanding ability to organize and prioritize technical services requestsOutstanding ability to diagnose technical problems and quickly find solutions with very little directionOutstanding ability to quickly learn new technologies.Experience with ServiceNow module suite and reporting capabilitiesExcellent technical, analytical, problem resolution, interpersonal and communication skillsExcellent ability to work as a part of a teamSelf-motivated and able to work under pressureGood problem solving skills to identify and resolve priority issuesAble to communicate with all level of users