Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.

At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

Come join us as we work together as one team to innovate and deliver what’s Next.  

We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.

Job Duties

Be a resource for our customers by offering solutions to their technical challengesOffering exceptional customer service by speaking directly to golf course operators that use our proprietary software.Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.Serving our valued partners by establishing and maintaining relationships with clients.Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implementedDocument pertinent information and investigation details in Salesforce casesShow initiative by making product suggestions or noting improvements in internal processes

Qualifications

Basic Qualifications

Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.High energy and engaging personality with patience for all levels of technology users requiredExperience may include any of the following:Technical background in a help desk environment that required customer service skillsEducation or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areasTechnical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc

Desired Qualifications

Bachelor’s degree in Computer Science, IT, or related field preferredOwner of one or more of the following IT certifications: A+, Network+, MTA or higher.Prior experience with NBC Sports Next, GolfNow, or EZLinks softwareAdministration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systemsFamiliarity with SalesForce.comKnowledge of golf preferred, with previous experience in golf and technology productsAdvanced problem-solving and analytical skills a plus

Additional Job Requirements

Willingness to work as early/open and late/close shifts, including weekends, and overtimeHybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.Must be willing to work in the Orlando, FL office

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].