Makati, Metro Manila, Philippines
1 day ago
Support Specialist | Work From Home

We are a forward-thinking company dedicated to providing exceptional services in the energy space. Our team is committed to innovation, efficiency, and member satisfaction. We are seeking a dynamic Support Specialist to join our team and process member requests such as billing credits, account changes, home photo approvals, and enrollments. This includes communicating with the customer, process adherence, and accurate data entry.

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

Day-to-Day Operations:

Process daily operational requests from members quickly, accurately, and personably. Coordinate with various teams to address any issues that arise. Confirm correct data in CRM and other internal tools.

Client Interaction and Support:

Guide members through the process of submitting necessary information and documentation. Ensure all member submissions meet the required standards and specifications.

Data Review and Entry:

Review submitted data and documentation for accuracy and completeness. Enter and maintain data in the company's systems to support various operational processes.

Status Monitoring and Updates:

Maintain accurate and up-to-date records of project statuses and client interactions. Communicate status updates to internal teams and stakeholders as needed.

Process Improvement and Documentation:

Identify opportunities for process automation and improvement to enhance operational efficiency. Assist in developing and documenting workflows and processes for operational tasks.
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