Location: MAKATI, Philippines

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has been present in the Philippines since 2002, and continues to support the country’s big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.

Job Overview: We are seeking a dedicated and detail-oriented Support Specialist to join our team. This role will be crucial in providing administrative support, preparing reports, creating presentations, and assisting with various tasks to ensure the smooth operation of our support services. We are looking for a proactive problem-solver with excellent organizational and communication skills.

Key Responsibilities:

Report Generation and Analysis: Compile and analyze data to generate reports that provide insights into support operations and customer satisfaction.

Presentation Preparation: Create and design presentations for internal and external stakeholders.

Administrative Support: Perform various administrative tasks to support the team and enhance productivity.

Task Management: Organize and manage tasks efficiently to ensure timely completion of projects.

Documentation and Communication: Maintain accurate records of customer interactions, issues, and resolutions. Communicate updates and important information effectively.

Education:

Bachelor’s degree in Business Administration, Information Technology, or a related field preferred.

Experience:

Proven experience in an administrative or support role, preferably in a technical support environment.Experience with report generation and data analysis.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Skills:

Technical Proficiency: Comfortable using modern productivity tools and software.Communication Skills: Excellent verbal and written communication skills in English.Customer Service Orientation: Ability to provide friendly, pragmatic advice and troubleshoot customer issues.Problem-Solving: Strong analytical skills to diagnose and resolve technical issues.Multitasking: Ability to handle multiple tasks simultaneously and prioritize effectively.Team Player: Collaborate well with other departments to improve customer experience.

Critical Thinking: Ability to analyze situations and make informed decisions.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!