The focus of the Support Specialist’s role is to drive and close Microsoft Unified Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their operational health, and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft's unique expertise, including direct access to product teams, to help customers be as productive as possible with their Microsoft investment. The focus is on solution alignment and supporting the various cloud workloads. Main responsibilities include:

 

Plan & Execute as One Microsoft to Enable Customer Outcomes - working closely with the ATU (Account Team), STU (Specialist Team) & CSU (Customer Success) team to ensure a positive 'One Microsoft' customer experienceClose Deals Through Effective Deal Team Orchestration - owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal successMeet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence -executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.