**Penn State Health** - **Penn State Health Corporation** **Location:** US:PA: Hershey **Work Type:** Full Time **FTE:** 1.00 **Shift:** Varied **Hours:** Varied **SUMMARY OF POSITION:** As the first point of contact, the IS Service Desk provides technology solutions and support, while maintaining a friendly experience for customers. In this entry-level position, the Support Specialist will remotely diagnose and troubleshoot issues related to user accounts, VPN, remote access portal, hardware and software support and installation. The Support Specialist assists with special projects, creates and maintains knowledge articles. **ESSENTIAL DUTIES:** The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Provide field support and problem resolution for personal computers, standard software applications, and networks. Work with other operational areas to ensure the effective and integrated delivery of information technology services as required for routine operations. + Participate as team member. Lead single small project. + Responsible and accountable to comply with cyber security policies, standards, and processes in accordance with the Enterprise Cyber Security Program Plan. + Formally document, design, manage, and/or operate in accordance with cyber security requirements. **MINIMUM QUALIFICATION(S):** + Associate’s degree or equivalent experience required. + One (1) year of IS Service Desk experience required. **PREFERRED QUALIFICIATIONS:** + At least 2-3 years’ experience troubleshooting PC related hardware, software and network issues + Proficiency in Microsoft 365 + Ability to actively listen, ask probing questions and create detailed incident tickets + Ability to remain calm and demonstrate service excellence while working in a high-pressure environment + Ability to work a flexible schedule inclusive of holidays, nights and weekends **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **For more information:** https://this.pennstatehealth.org/#thisIsPennStateHealth **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **For a full list with more detailed information:** https://www.pennstatehealth.org/careers/working-here/total-rewards **WHY PENN STATE HEALTH CORPORATION?** There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. **YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information._ **Union:** Non Bargained **Position** Support Specialist Associate - IS End User Services **Location** US:PA: Hershey | IT and Tech Support | Full Time **Req ID** 67833