Kforce has a client that is seeking a Support Specialist I in Lake Orion, MI. Summary: We are seeking team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies. Position Responsibilities: * Support Specialist provides onsite and/or remote end user support * Acts as a primary point of escalation from Tier 2 service desk agents * Communicates effectively with clients and internal team members * Uses tools available to research solutions and provide assistance to clients * Listens and seeks to fully understand client requests to exceed expectations of service * Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience * Completes projects and tasks as assigned by management * Microsoft 365 administration * Performs work and solves problems independently and with limited supervision * Handles technical issues and problems, escalates appropriately to solve difficult challenges