Company Description

IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 500+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.                           

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

The Information Services (IS) Support Specialist plays a critical role in our corporate office. Support communicates daily with branches around the world, solving issues, facilitating code releases and playing an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident problem management in a 12/7 environment, helping to identify issues and improve our processes. Every day is different. Come prepared to learn, share and provide the very best in customer service!  

Qualifications

Minimum Qualifications

At least 2-5 years of professional experienceExceptional customer serviceSuperior organization skillsAbility to create instructional and technical documentationProblem solver

Desired Qualifications

Resolve problems creatively using technologySkilled in applying a variety of triage and analysis techniquesKnowledge of Unix, scripting, SQL and programming languagesPrevious work experienceImprove processesDegree or comparable work experience

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, HolidayHealth Plan: Medical InsuranceEmployee Stock Purchase PlanTraining and Education ProgramsUnlimited opportunities for career advancement