Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systems

Job Description

The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group.  The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day.  

KEY RESPONSIBILITIES

Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possibleTriage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix, Windows and Networking disciplinesEscalation of issues to system administrators, engineers, and development teams as appropriateRespond to incoming requests professionally within expected support level objectivesDocument and track issues or problems with a high level of accuracy and attention to detailProvide support during outages and planned maintenanceProcess system backup tapes for offsite storage and retrievalCompile thorough and accurate shift crossover reports

Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Qualifications

MINIMUM QUALIFICATIONS

Exceptional customer service skillsExcellent written and oral communication skillsSuperior organization skillsAbility to multitask in a fast paced and demanding environmentAbility to create instructional and technical documentationResolve problems creatively using technologyA relevant bachelor's degree, graduation from a technical program, or comparable work experience

DESIRED QUALIFICATIONS

Skilled in applying a variety of triage and analysis techniquesKnowledge of Unix, scripting, SQL and programming languagesPrevious work experience or training within IT

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $25.00/hr. to $30.00/hr.

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers competitive benefits to all full-time employees including:

Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.