**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. About SAP Labs Network and SAP Labs Vietnam SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP. **What you'll do** We are seeking an experienced and dynamic leader for a permanent expat opportunity in Ho Chi Minh City, Vietnam. This is an exciting leadership opportunity to help establish and shape a Technical Support presence in a new location. This role requires expertise in managing and developing teams, driving operational excellence, and delivering outstanding customer satisfaction. The ideal candidate will have a strong background in technical support, SAP solutions, and customer engagement. As a Solution Support Manager, you will lead a team of highly skilled support professionals responsible for troubleshooting and resolving complex customer issues reported through various industry-leading channels. You will work closely with development teams, leverage knowledge databases, simulate problems, and provide remote support to ensure a seamless customer experience. Your leadership will be critical in maintaining high customer satisfaction and fostering a culture of innovation and excellence. Areas of Expertise We are looking for expertise in the following areas: + SAP Business Technology Platform (BTP) + UI & Infrastructure Platforms + BTP ABAP Platform Technologies We Support Include: + UX and Mobile-based technologies + Relational databases + Operating systems + Client Server Technology + Security + Workflow / RFC / Middleware + Master Data Governance Key Responsibilities Accountability + Lead and coordinate the daily activities of the support team. + Set team priorities to ensure timely and high-quality task completion. + Manage team performance, provide mentoring and coaching, and foster professional development. Create an environment where individuals and teams can perform at their highest level. + Ensure the team operates efficiently and meets key performance metrics. + Contribute to budget management within the scope of a higher-level manager's oversight. Complexity + Make informed day-to-day decisions based on expertise and business requirements. + Collaborate with higher management and cross-functional teams to drive objectives. + Analyze complex situations and data to develop effective solutions. + Exercise sound judgment within established guidelines and policies. + Lead change and inspiring innovation to advance our strategic priorities. Experience + Strong technical and business skills with in-depth knowledge in one or more specialized areas. + Proven experience managing and leading remote teams across multiple time zones, ensuring alignment, productivity, and strong team engagement. + Seeking a dynamic leader with proven experience in efficiently building and scaling new teams from the ground up. Communication + Build and maintain effective partnerships with internal and external stakeholders. + Inspire collaboration and foster a culture of open communication. + Encourage the team to share ideas and contribute to problem-solving. + Clearly define team objectives and communicate expectations. **What you bring** Required: + Bachelor's degree or College diploma in Computer Science, Business, Technology, or Mathematics. + Strong affinity for IT and technology. + Excellent communication and customer service skills. + High proficiency in English (spoken and written). + Professional, open, and adaptable communication style. + Strong team player with the ability to adapt quickly to new challenges. + Passion for engaging with customers and delivering excellent service. Preferred: + 7 years of SAP experience (technical or functional). + Leadership experience: 3 years in leading software Support teams + Experience in technical support or a customer-facing role. + Experience in the Technologies we support. **Meet your team** If you’re searching for a diverse, multi-cultural team where you feel empowered, respected, and dedicated to your ideas and individual growth — you have come to the right place. Our team culture encourages and recognizes unique contributions and provides a fun, flexible, and inclusive work environment. The new Technical Support Team at the SAP Vietnam/SAP Labs office in Ho Chi Minh City is critical to SAP's future success in the APAC region. We are looking for candidates who strive to make the world run better by delivering exceptional customer support and driving customer satisfaction. This is an exceptional opportunity to lead a high-performing team, make a significant business impact, and grow your career in one of the world's most vibrant cities. \#SAPLabsVietnamCareers ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 424832 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.