Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration
Behavior Characteristics:
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.
Skills:
Active and valid US drivers license Required 1 Years
Configuring and installing WinXP based PCs, printers, and desktop assets Required 4 Years 3 - Expert
Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy) Required 2 Years 2 - Proficient
IT asset tracking, monitoring, reporting, decomissioning Required 4 Years 3 - Expert
IT Customer support for software, hardware realted issues Required 4 Years 3 - Expert
IT Help Desk Desktop support Required 4 Years 3 - Expert
Norton Ghost Required 1 Years 2 - Proficient
Printer and Peripheral management Required 1 Years 2 - Proficient
Troubleshooting PC issues Required 4 Years 3 - Expert
A+ certification Highly desired
LanDesk Highly desired 2 Years 2 - Proficient