As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real
time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited
to: user support of business applications, troubleshooting of technical problems and acting as a liaison between
customers and resolving groups.
Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and
making routine recommendations. Follows standard practices and procedures. Normally receives no instructions on
routine work and general instruction on new assignments. Exceptional customer service and interpersonal skills.
Strong written and verbal communication skills. Ability to organize, prioritize, and manage multiple tasks
simultaneously.

Career Level - IC0