Job Summary:

Provides technical support to end-users for PC, server, hardware, or software applications.

Responsibilities:

ALL PC/Laptop support; including break fix, calling manufacture support and Qdesk trouble tickets

Working knowledge in IP phones (RESET/CONFIGE/TROUBLESHOOTING)

Working knowledge in Microsoft office 2010/2013/O365

Working knowledge in Windows 10 and 11 Operating Systems

Working knowledge in configuring PC/Laptop network settings

Adding and configuring wireless connections

Working knowledge in DNS and DHCP

Working knowledge in creating host files

Working knowledge in mapping and deleting network drives

Adding and deleting printers

Working knowledge in various anti-virus software (Symantec, Trend-Micro and Sophos)

Working knowledge in Cisco VPN client; installing and trouble-shooting

Create and maintain an inventory of all PCs/Laptops

Create and maintain a list of all applications on clients PCs and laptops

Maintaining proper wire management on site

Creating/making network straight though and cross over cables

Working knowledge in remote tools (VNC, Teamviewer)

Working knowledge in Windows/networking tools: (Nslookup, telnet, ping, netstat, wireshark, tracert)

Working knowledge in Active Directory: (unlocking/resetting password, moving hostname to correct OU)

Skills Requirements:

2 to 3 yrs. experience as Desktop Support, working in a BPO company is a plus.

Must be client/customer oriented

Must be able to work overtime on weekends if required

Has knowledge to setup data center equipment is a plus.

network+ more certification or equivalent.

Escalation procedures.

Education Requirements:

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.