THIS IS A REMOTE POSITION HOWEVER, YOU MUST BE LOCATED WITHIN THE FOLLOWING AREAS; THIS POSITION REQUIRES TRAVEL WITHIN THE FOLLOWING TERRITORY:

POSITION SUMMARY:

Primary duty is the supervision of 4+ Patient Service Centers and associated managers in the assigned region. Supervises the activities of staff and the operations of their assigned Patient Service Center according to established policies and procedures. Responsible for supervisory duties such as attendance, hiring staff, disciplinary action, terminations, performance reviews, skills development, PSC compliance, etc. Maintains an active working role as a phlebotomist to provide coverage at PSCs as needed. This position does travel to Patient Service Centers or client offices as needed to provide phlebotomy coverage account management. May perform yearly PSC inspections and skills assessments as required by standard operating policies. Responsible for ensuring staff adherence to all Standard Operating Procedures (SOP’s).  Actively and consistently reviews SOP’s to ensure content is current and provides recommendations to supervisor with proposed updates.  Conducts periodic inspections to ensure suitable handling of patients and specimens, and all regulatory and permit requirements are met per each State’s requirements.

*** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN ALONGSIDE YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

Manages phlebotomy program requirements:

Manages direct PSC Manager reports for assigned region

Monitors overall draw volumes

Monitors customer feedback

Manages escalations as needed

Manages scheduling issues

Ensures continued and open communication with PSC managers for ongoing team development and performance

General phlebotomy knowledge for each assigned PSC locations (per state regulations)

Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations

Reports KPIs (Key Performance Indicators) to product management leadership on weekly basis

Tracks collected specimens in Skedulo or LIMS as needed to resolve any issues

Tracks overall draw volumes, PSC profitability, personnel records, etc.

When required, maintains specimen integrity by using aseptic technique, following Natera established procedures

Resolves unusual test orders by contacting the authorized ordering or treating health care provider, i.e., physician, pathologist, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders

Participates in special projects as assigned

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

This role will work with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic)

Reports any CAPA (Corrective and Preventive Actions) or NCR (Nonconformance Report) issues to internal Natera product management leadership team

May require onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support patient volume increases

Must maintain a current status with Natera’s training requirements

Employee must pass post-offer criminal background check

To support Natera policies for patient-facing role:

Employee must complete pre-employment physical exam

Employee must provide Covid vaccination documentation or willingness to obtain a Covid vaccination or sign a declination within ten days of employment

Employee must have or obtain TB clearance (TB Clearance must be within 12 months)

Employee must have Hep B vaccination documentation or written declination

QUALIFICATIONS:

Minimum of 5 years of phlebotomy experience

5+ years high-level customer care experience

Managing/supervising phlebotomy operations and/or teams experience, along with PowerPoint, Excel, and Word proficiency

BS/BA degree (preferred)

High School Diploma (or equivalent) required

Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state

Previous financial and budgetary experience preferred

Bilingual language skills preferred for English and Spanish

Ability to serve and protect Natera by adhering to professional standards,  policies and procedures, federal, state, and local requirements, and regulatory standards

General understanding of mobile phlebotomy and general phlebotomy services

Excellent communication skills

Ability to work with cross-functional teams

Ability to learn and embrace online tools for effective program management

Attention to detail

Excellent interpersonal skills

Adaptability and critical thinking skills

Ability to travel and work independently

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to serve and protect Natera by adhering to professional standards,  policies and procedures, federal, state, and local requirements, and regulatory standards

General understanding of mobile phlebotomy and general phlebotomy services

Excellent communication skills

Ability to work with cross-functional teams

Ability to learn and embrace online tools for effective program management

Attention to detail

Excellent interpersonal skills

Adaptability and critical thinking skills

Ability to travel and work independently

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page