POSITION SUMMARY:

The Supervisor, QC Equipment will manage day-to-day operations of maintenance, qualification, and support of laboratory equipment to support production. Works closely with manager to ensure company and team goals are met. Ensures quality work is completed timely.

PRIMARY RESPONSIBILITIES:

Responsible for day-to-day operational staffing, including hiring/training of personnel, and scheduling of work.

Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.

Directs employees to complete assignments using established guidelines, department goals, procedures, and policies

Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.

Investigates/follows up on lab errors and equipment related non-conformance (NCR) and corrective action plan (CAPA).

Provides direction to employees according to established policies and management guidance;  administer company policies that directly affect employees.

Understands when and how to escalate issues appropriately.

Escalates lab issues and team concerns to manager.

Communicates the problem and suggests possible solutions.

Keeps team morale up and maintains professionalism of team members, including by acting as role model.

Meets regularly with individual team members to discuss goals and progress.

Responsible for staff performance reviews.

Plans and leads shift meetings

Assist in gathering and providing monthly consolidation of OPS-Equipment Metrics.

Handles employee issues.

Collaborates with Manager to resolve issues.

Go-to person when manager is not present.

Approves timecards and PTO requests

Performs and completes side projects assigned by the manager.

Actively interacts with external service vendors and interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.

Purchases instrumentation to support production assays.

Provides support, technical knowledge, and resource to team members to diagnose, service, and maintain all lab equipment and instruments.  

May assist team in day to day tasks if necessary.

Develops and executes maintenance and qualification procedures for new and/or returning laboratory instrumentation in accordance with design requirements, operational needs, and applicable standards.

Revises and create departmental equipment procedures as needed. 

Identifies and leads process improvement changes as needed.

Performs other duties as assigned.

Adherence to CLIA/CAP/ISO13485 regulations as it pertains to instrumentation and equipment.

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.

Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

BS/BA in Engineering / Science or equivalent independent experience servicing and repairing complex laboratory instrumentation.

5+ years of industry related experience.

Proven experience supporting automation and sequencing instrumentation required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong leadership skills.

Ability to analyze and problem solve issues.

Excellent attention to detail and accuracy.

Ability to promote a positive team environment

Candidate must be a self-starter who can independently drive projects and day-to-day work tasks to completion according to schedule. 

Adaptability in a frequently changing environment.

Maintain a high level of professionalism and responsibility.

Good technical writing and strong oral and written communication skills.

Must have strong interpersonal and organizational skills.

Word processing and data management skills.

Knowledge of DNA Isolation and Purification, PCR, Sequencing, etc.

Experience with Tecan and Hamilton automation and Illumina sequencing platforms preferred.

Calibration and metrology experience.

Experience in a regulated environment, CLIA/CAP/ISO13485.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.San Carlos, CA $114,000—$142,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page