Northern Light Sebasticook Valley Hospital Department: RHC - Pittsfield Work Type: Full Time FTE: 1.000000: 40 hours per week Work Schedule: 7:00 AM to 4:30 PM Summary: The Clinical Supervisor will serve as an expert in the Primary Care setting, providing leadership, mentoring, and staff education to all Medical Assistant staff. The Clinical Supervisor will work very closely with the Director of Primary Care and the Provider Leads to ensure and maintain safe clinical practices, quality of care and a positive patient experience. The Clinical Supervisor will also work closely with the Practice Manager to ensure all aspects of the Primary Care office are working in tandem with each other. The Clinical Supervisor will have access to highly confidential patient, employee and/or NLH proprietary information and must always handle and protect this information in accordance with system policies, HIPAA requirements and with the utmost level of professionalism and confidentiality. The Clinical Supervisor will have managerial oversite of the Medical Assistants assigned to the practices that the Clinical Supervisor is aligned with and will service as point of contact for the provider and staff regarding trouble shooting issues, managing clinical staff schedules, coordinating vacation request and call outs to ensure appropriate clinic coverage, performing clinical duties in office when appropriate, ensures smooth clinical operations which support team work, attends EHR training sessions and distributes new information to providers and staff through individual trainings and communications, clearly communicates and monitors and quality driven processes to the department. Clinical Supervisor is responsible for all hiring and onboarding and that annual competencies are completed for all Medical Assistants. Must be able to perform both administrative and clinical tasks in the medical care environment. Must always manifest a positive and caring attitude and possess the flexibility to change and adapt as needed. Responsibilities: • Hands on Leadership at two locations for Medical Assistants. • Hiring and Onboarding Medical Assistants (with the manager/director). • Development and Completion of annual competencies • Ensuring MA work to the appropriate level. • Responsible for coordinating the daily/weekly schedule. • Approval of MA timecards • 90 Day and Annual Evaluations (with the Director) • Addressing Patient Complaints as appropriate (with the Director) • Completion of daily/monthly audits and reports • Serves as a Super Users for the EMR • Performs job utilizing all resources with minimal waste of supplies, materials, and time. • Performs job within allotted time frame. • Demonstrates safe behavior in all aspects of job. • Utilizes higher education, seminars, professional publications, and hospital in services to remain current in profession. • Supports and contributes to practice administration. • Always maintain patient and staff confidentiality. • Orders or notifies proper staff of need for clinical supplies to budget. Audits utilization • Properly utilizes and maintains all equipment for job. • Is crossed trained for clerical duties in order to support staff when practice manager not on site. • Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures. • Report and directly address identified environmental hazards when appropriate. • Report and directly address violations of patient safety policy and/or protocol when involved or observed. • In partnership with Director and Quality Team ensures readiness for JC/RHC, NCQA and other regulatory bodies. • In partnership with the Director to assist with budgeting and ensure fiscal responsibilities. • Is trained and able to perform an annual wellness visits with provider oversite. • Must meet all requirements of the Medical Assistants Competencies and Skills + Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. + Customer/Service oriented + Maintain appropriate confidentiality. + Ability to collaborate. + Ability to train/mentor staff. + Supervision/Management + Willingness to learn. + Ability to work independently. + Ability to prioritize. + Excellent communication skills. Minimum Qualifications: MEDICAL ASSISTANT – Certified/Registered requirement(s): 1. Associate degree and 2-5 five years’ experience or five years’ experience as a certified medical assistant. Previous experience in supervision/management preferred. 2. Certifications or registrations: CCMA, CMA, NCMA, RMA. BLS Certification Education: + Required associate degree. + Required High School Diploma/General Educational Development (GED) Working Conditions + Potential exposure to hazardous materials. + Extend body and limbs to reach items. + Prolonged periods of standing. + Prolonged periods of walking. AMERICANS WITH DISABILITIES ACT REQUIREMENTS: Environment Demands/Exposure to Hazards: Position at risk for exposure to infected waste. The employee is required to know and to follow procedures designed to minimize exposure detailed on OSHA manual. Physical Demands: Standing, lifting, reaching, walking, bending. Mental Demands: Stressful due to time constraints and multiple tasks/procedures occurring at the same time. Manual Dexterity Required AMERICANS WITH DISABILITIES ACT STATEMENT: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis. Position Supv- Clinical Office StaffLocation Req ID null