Req#: R34379
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Full-Time
Shift: First

Summary: 

Schedule:

Schedule: Flexible 1st/2nd Shift based on business need.

Under the direction of the Manager Patient Registration the Supervisor would direct the daily operations and personnel of the registration and check-in functions and/or the admitting, cashier, operator and financial counselor functions. Supervise day to day operation of patient registration, financial counselors, check-in, admitting and/or concierge staff. Monitors performance and quality measures. Collaborates with all levels of the organization to insure policies and procedures support both operational needs and service standards to support our vision and mission. Makes effective recommendations on employee hiring, transfer, promotion, termination, wage changes and corrective actions. Resolves complaints and other personnel related problems in a timely manner within limits of position. Performs all functions related to Kronos timekeeping and payroll.

Job Responsibilities: 

1) Directs and supervises day to day operation of the assigned staff.

2) Directs and supervises personnel including evaluation, scheduling, timekeeping, orientation and training. Assesses competency of staff to perform tests and procedures. Pariticpates fully in all HR functions to include recruiting, corrective action, termination, performance evaluations, accident and incident reports with Health Services and Disability Management.

3) Monitors performance and provides mentoring and educational opportunitites to promote customer service expectations and ensure accurate collection while maintaining the integrity of Baystate Health's information. Models and enforces the personnel policies and organizational standards of Baystate Health. Resolves personnel issues, provides input and administers corrective action, refers questionable or serious occurrences to the Manager. Assists in interviewing job candidates. Makes effective recommendations on hiring, transfer, promotion, corrective action, termination and similar actions. Participates in preparation and delivery of employee evaluations.

4) Monitors and tracks operational performance measures for volume and quality assurance. Makes recommendations on performance and quality enhancements.

5) Interfaces with all levels of professional and clinical staff to represent the department in resolving problems, exhanging information and intrepreting department policies and procedures. Then reporting status of issues and overall daily department operations to Manager.

6) Attends or assigns attendence to monthly registration forum meeting to ensure knowledge of systems requirements and changes to laws, policies and procedures.

7) Creates new procedures, policies and conducts monthly meetings and in-services to assure understanding and compliance.

8) Develops agenda for staff meetings, prepares and communicates meeting minutes.

9) Oversees development and maintenance of staffing schedules and concerns.
Responsible for Kronos functions including approval of bi-weekly payrolls and necessary corrections.

10) Orientation of and oversight of training to assure staff are capable of completing job functions in a professional and independent manner.

11) Oversight of Interpreter Services department and/or interpreter functions. BFMC,BWH, BMLOC ONLY

12) Oversight of Operator Services BFMC, BWG. Oversight of Financial Counselors and/or Financial Counselor functions at BMC, BWG,BFMC and Cashier functions only at BMC and BFMC

13) High School/GED

14) Associate's Degree

15) Minimum of 5 years in customer service role. Competency in Lead position and/or grade level 44 competency. Knowledge of registration, admitting, and insurance verification systems, compliance and laws surrounding collection and maintenance of patient informatioin. Completed approved medical terminology class.

16) Proficiency in Windows software, particularly Word, Outlook and Excel. Written and verbal communication skills. Speak, read, and write English clearly and concisely using correct grammar and vocabulary.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Non-Graduate (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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