Northern Light Home Care and Hospice Department: Hospice - South Portland Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 40.00 Summary : The Supervisor of Regional Clinical Services is responsible for supervision of daily clinical care provided to the organization's clients and for oversight, supervision and mentoring of a multidisciplinary team of field clinicians. The Supervisor of Regional Clinical Services is accountable for staff productivity, quality outcomes, client satisfaction and clinical practice standards delivery. The Supervisor of Regional Clinical Services develops and maintains a culture of team accountability using a high degree of field supervision. As a member of the Management team the incumbent is responsible for organizational performance improvement activities and education/orientation activities. The incumbent acts as Manager On- Call on a rotating basis. Performance reflects the mission and values of Home Care and Hospice. Responsibilities: + Performs tasks of a clinical nature within scope of assigned duties and clinical expertise. + Assists with staff education and training as appropriate. + Attends and participates in meetings. + Guides and advises co-workers. + Provides logistic, financial, emotional support and guidance to patients. + Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills. + Identifies and advocates for improvement to processes within the department and organization when identified. + Promotes services, disseminates information, and fosters a positive image of the organization in the community. + Performs tasks according to established guidelines to ensure quality goals and standards are met. + Manages various aspects of staff performance and development. + Work with members of the team or department in an effective and efficient manner. Shares knowledge and serves as a resource in a team environment. Other Information: + Valid driver’s license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required based on position. Competencies and Skills + Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. + Human Capital, Supply Chain and Financial Software. + Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. + MS Teams + Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. + Multi-line phone, scanner, photocopier, fax, and internet. + OneNote + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Public Speaking + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. + Zoom Credentials + Required Licensed Social Worker Education + Required Bachelor's Degree Required Experience + 2 year/years of Clinical Experience Working Conditions + Potential exposure to abusive and/or aggressive people. + Potential exposure to diseases or infections. + Need to drive to perform responsible duties. + Potential exposure to hazardous materials. + Potential exposure to noise levels being uncomfortable. + Potential exposure to noxious odors. + Potential exposure to very hot or cold temperatures. + Need to travel to perform responsible duties + Work with computers, typing, reading or writing. + Lifting, moving and loading 20 to 30 pounds. + Prolonged periods of sitting. + Prolonged periods of standing. + Lifting, moving, and loading over 50 pounds. + Prolonged periods of walking. Position Supv- Regional Clin Srvs/LSWLocation Req ID null