SUMMARY OF JOB PURPOSE

________________________________________________________________________

The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.

________________________________________________________________________

 

ESSENTIAL FUNCTIONS

________________________________________________________________________

 

Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills. Builds customer loyalty, effectively handling problem situations, and promoting the Total Rewards program. Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures. Communicates effectively with all levels of the organization. Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments. Analyzes casino related computer screens and reports to make appropriate decisions regarding guests’ comps, credit, and disputes. Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data. Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs. Approves jackpot payoffs up to and including $100,000. Maintains awareness for possible slot cheating and/or suspicious activities.

 

________________________________________________________________________

 

ESSENTIAL QUALIFICATIONS

________________________________________________________________________

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

 

EDUCATION:          High School Diploma or equivalent

                                    College Degree preferred

 

EXPERIENCE:        Previous work experience in a guest contact position

                                    Previous supervisory experience preferred

                                    Previous experience in Slot Operations preferred

 

ABILITIES:              1.   Literate and fluent in English

Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem solving skills Good customer service skills, both internal and external Ability to handle difficult situations with courtesy and professionalism Literacy in various computer systems Proficiency with the use of “Machine Keys” Good leadership skills

 

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive.  Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.