Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

 Full Time 40 Hours

Primary Function/General Purpose of Position
Under the direction of the Manager Nursing for Inpatient Surgery, the Surgery Scheduling Secretary is responsible for scheduling, canceling, and rescheduling all inpatient and outpatient surgical procedures. Coordinates appropriately with all hospital departments as appropriate for special surgical needs. Will also complete surgical charge reconciliation based on appropriate guidelines and ensure all surgical services charges are posted to patient accounts.

Essential Job Functions

Obtains and enters necessary booking information from person requesting surgical time. Is aware of instrument and equipment limitations of department.Allows adequate time for procedure according to physician’s request.Leaves enough time between cases to allow for room turnover. Attempts to schedule similar types of cases in the same room to increase efficiency. Reviews and updatessurgery schedule daily for all surgical procedures. Recognize and understand urgent requests and responds appropriately.Refers conflicts to manager or director and follows established guidelines for scheduling the number of rooms on a given day.Completes and accurately posts surgical charges.Prepares and distributes surgery schedule. Verifies all patient names, procedures, surgeons, and times with registration and preadmission testing. Obtains all missing information from physician’s offices as well as equipment needs, special requests and positioning. Communicates any changes affecting the next day’s schedule to appropriate person and anesthesia department. Notifies appropriate Team Leader/OR desk of any special case requests. Obtains and faxes admission reports after cases are scheduled to PAT, Registration and Pre-Certification.Analytical ability to interpret data in situations where the problems are moderately complex, and ability to prioritize work appropriately.Answers incoming calls – triage and direct calls as necessary using only the best customer service skills. Takes messages as necessary.Assist with clerical needs of the department including, copying mailing tests, faxing, filing reports, sorting and distributing mail to other parts of the department.Maintains proper inventory of office supplies and medical surgical supplies as needed.Maintains testing logs, accumulates statistical and quality data and submits monthly toappropriate areas.Answers family and patient questions about forms prior to signing and testing procedures.Develops and maintains good working relationships with doctors’ offices to allow for smooth scheduling operations for the department.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
Medical Terminology certification (preferred)

Education
High School Diploma or GED (required)
Vocational or technical Degree in Medical Terminology (preferred)

Work Experience
1 years previous surgery scheduling experience and clerical experience with extensive knowledge of medical surgical terminology. (required)
2 years previous surgery scheduling experience and clerical experience with extensive knowledge of medical surgical terminology. (preferred)
Extensive knowledge of medical terminology; Computer skills; Registration experience. (required)

Training
None

Language
None

Patient Population
Not applicable to this position

Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May have periods of constant interruptions.
Other: Must be able to work overtime, holidays and weekends as required / needed.
* Individuals in this position are required to exercise universal precautions, use personal protective
equipment and devices, and learn the policies concerning infection control.

Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting 34-66%
Walking 1-33%
Standing 1-33%

Skills

Attention to detail
Acceptance of authority
Communication with coworkers
Teamwork
Active listening
Ability to work independently
Ability to multi-task
Ability to adapt to fluctuation in workload and change of focus
Ability to work well with others and have a team approach
Excellent and effective communication skills
Ability to work independently

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com