Overview Job Duties Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas. Leads all activities of the surgical coordinators and surgical scheduling in the department, working toward the common goals and mission of the department. Responsibilities Skills, Knowledge, Abilities • Working knowledge of HMOs, Medicare, Medicaid, PPO and third party payers. • Demonstrated ability to be fair minded and objective. • Ability to organize and prioritize assignments to work independently as well as a collaborative team member. • Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience. • Working knowledge of patient billing including CPT4 and ICD-10 coding, medical terminology and various payer classes. • Ability to communicate effectively and courteously, both orally and in writing. • Basic computer literacy and arithmetic skills. • Thorough knowledge of clinic support functions including but not limited to registration, scheduling, and insurance coordination of benefits, venipuncture, and specimen collection and processing. Qualifications Experience Requirements 2 years Experience working as a surgical scheduler in an ambulatory setting required 2 years Thorough knowledge of insurance, to include HMO's, Medicare, Medicaid, PPO, TriCare and all other third party payors required 2 years Thorough knowledge and understanding of HIPAA, Medical Necessity Software, Scheduling/Registration systems and insurance web portals required Education Requirements High School Diploma or GED required Certified Professional Coder (CPC) required at time of hire UFJPI is an Equal Opportunity Employer and Drug Free Workplace