Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent I is responsible for regulatory enforcement and compliance of established policies, procedures, regulatory publications, Federal, and State laws. The Surveillance Agent I assists in non-gaming asset protection in and around the Yaamava' Resort & Casino and other Tribal buildings or properties. In addition, the Surveillance Agent I ensures procedural violations are documented and potential violations are reviewed and actively upholds the ongoing safety and security of all guests and team members while safeguarding enterprise assets. Jurisdiction includes properties owned and operated by San Manuel. Areas of responsibility include the Yaamava' Resort & Casino's non-gaming areas and numerous San Manuel remote site locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Analyzes recorded and/or live surveillance video in non-gaming areas around the Yaamava Resort & Casino to detect any suspicious and/or illicit activities that may pose a risk to team members, vendors, guests, Tribal residents, or operations.2.    Conducts and is accountable for observations of non-gaming areas (e.g., lost & found, storages, event center, parking structures, etc.) and writing detailed and accurate reports, which includes data entry.3.    Responsible for multitasking between telephone calls and radio communications, collecting and logging pertinent information utilizing surveillance software and databases.4.    Works closely and maintains excellent communication with Yaamava' Resort & Casino team members and leadership to gather relevant facts of an incident to investigate non-gaming activity, requested reviews, injuries and/or illness claims/reports, and safety risks.5.    Performs routine camera patrols of the non-gaming areas within Yaamava' Resort & Casino, as well as the parking structures to ensure the safety and security of team members, vendors, guests, Tribal residents, or operations.6.    Conducts extensive reviews and exports video evidence for incidents at other properties owned or operated by the San Manuel (e.g., San Manuel Village, San Manuel Commons, etc.).  7.    Maintains working knowledge of Tribal Gaming Commission internal controls, policies, and procedures in non-gaming areas around the Yaamava' Resort & Casino, Federal and State regulations, and Minimum Internal Control Standards (MICS) pertaining to non-gaming areas around the Yaamava' Resort & Casino.8.    Performs camera checks, inputs surveillance technical work orders or malfunction forms, and reports any other problems pertaining to surveillance equipment, as needed.9.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

High School diploma or GED is required.

An associate’s degree or equivalent in a related field (i.e., criminal justice, accounting, law, or psychology) is preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Must possess intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills. 

Must possess excellent report writing skills and verbal communication skills. 

Must be able to understand and use various database management systems and the technological components of computers.  

Must be able to multitask with different and sometimes conflicting events happening simultaneously.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Select One of the Following:

☐ Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

☐ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

☒ No Driving Responsibilities: Role does not require a driver’s license or insurance.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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