We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK. Following all Surveillance Policies and Procedures, as they apply to the Accounting, Internal Controls and Commission Rules and Regulations.Establishing priorities, plan, supervise and ensure open lines of communication exist between surveillance and other departments Formulating, implementing and enforcing the rules and regulations of the Surveillance DepartmentPerforming the functions of the Surveillance team, as neededAchieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality customer service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end resultManagement accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separationResponsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure internal customer satisfactionResearches, evaluates, and tests latest technology in surveillance in order to develop most appropriate system to achieve security, effectiveness, and cost-efficiency objectivesPartners with property departments to design and conduct highly sensitive investigations to facilitate fact-finding probe into potentially illegal or inappropriate activitiesCommunicates and develops business relationships with State and Local Regulators in order to stay abreast of regulations and best practices
Makes recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a security/surveillance perspective
Understanding of overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions
Responsible for the overall integrity of daily operations. Ensures compliance with all regulatory, internal control, policies and procedures, and compliance reporting
Presents oneself as a credit to the Company and encourages others to do the same
This job description is not intended to be all-inclusive, and team members may be asked to perform other reasonable, related duties as assigned. Plainridge Park Casino reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to team members. BRING US YOUR BEST. Must be a minimum of 21 years of age.
Must receive and maintain the required Gaming License with the Massachusetts Gaming Commissions.
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
Five years progressively more challenging leadership role in surveillance, security, or law enforcement
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to understand and analyze Budget & P&L Statements
Must have prior security and/or surveillance supervisory experience in the area of gaming/racing
Effective written and verbal communication
Previous customer service experience
Able to handle stressful situations dealing with the general public and make rational decision when required
Ability to work in an environment, which may be noisy, various temperature levels, illumination, vibration, crowds and air quality.
Must be able to listen and respond to visual and aural cues as well as view monitors under surveillance
Tactfulness when dealing with difficult team members, guests or situations
Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations
Run on level or graded surfaces, as well as the ability to effectively and efficiently move around all work areas, including walking and standing for long periods of time
Must possess a valid state issued driver’s license
Ability to multi-task as required, assistant managers may be required to deal with many situations at one time and work well with all departments
Ability to adapt and adjust as necessary
Flexible schedule, working weekends and holidays are a requirement
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
The noise level in the work environment is usually loud. Must be able to work in various weather conditions. Exposure to unrestricted second-hand smoke in guest areas.
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for all surveillance assistant shift managers, surveillance leads, surveillance techs and surveillance officers.
STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY $60,000 Annual Connect With Us! Not ready to apply? Connect with us for general consideration.